About Fedicoms

Founded in 2021, Fedicoms has evolved from a customer engagement service provider to a SAAS provider and evolved in various business generes like Customer engagements, Loyalty, Digital Offerings, Gamification and more. Today, we help our clients get intimately familiar with their customer data to increase profitability from our solutions. Our mission is to empower brands we work with to retain more customers by creating lifelong relationships built on more emotional, personalized experiences. With more than over two decade of experience in the industry our leadership team ensure we’ve built the most robust customer experience platform through our product offerings.

Why Its important

Experience

We believe that for a business to be successful, customer delight is With our expertise in the industry you can reach your audience across segments, which will help you accurately target groups of customers with a variety of offerings. Understanding what works and what doesn’t means you can refine your approach to maximize sales potential. Our expertise brings all this for you and enhance your reach and bring exponential results.

Sustainablity

We believe that for a business to be successful, customer delight is Our solutions are economical especially if you buy them in bulk. No other marketing method provides such affordable results, Because when you communicate through our communication suit the information can be Stored, Tracked, Analyzed, Measured in immense detail as we segment each communications effectively, for example, service texts, promotion texts, news-related texts, etc. This kind of analytical detail, that is also pretty instant! Enables your marketing department to see what’s working, and leverage successes more easily, refining messaging until it’s optimized to gain the widest sales opportunities and greater ROI. This kind of easy to handle medium saves valuable time and clearer assessment of results/ROI when compared to some other marketing strategies, such as billboards, TV ads or leaflet drops.

Reliable

At Fedicoms trust & reliability are two important escence. Our platform and Mobile phones don’t generally come with a spam filter, let alone a spam box. Mostly as mobile phone messages are generally safer than email which can deliver all kinds of information. Our Omni channel communication suit smartly reach out to the customer through the best possible channel. Plus, delivery occurs within a defined period to allow for phones being switched off or out of range of a signal. So, for the most part, you know delivery by our communication platform is a reliable form of inboxing your customers.

Integrity

Being dependable and following through on commitments. Being open and honest when communicating with others. Holding yourself accountable and owning up to your shortcomings. Our Mission Is to Help Companies to Recognise, Reach, Reward & Retain there customers through Automated Customer Communication at Scale.

Great Management

The management is so smooth with our expert and experienced staff that you are able to contact each client directly. SMS is a very personal message. Mobile phones are very personal devices, so people will often respond with more personal immediacy.
You can improve this still further by delivering it as a personal message to each individual with appropriate segmentation.This is sure to grab their attention. Potential customers are far more likely to give you an email address than if they had their mobile phone number,so yes, you need to keep an email list too. But this demonstrates how personal most people take their phone number to be. Once you have a phone number,it’s likely that customers will be more responsive to your messaging because they invited you in.

Innovation

To enable it all, we bring you proven technology which is robust, feature rich and built to meet the latest standards of system architecture. Our smart solutions are capable of delivering flexible, scalable and quick-to-implement programs and services across geographies in multiple languages.