How We Manage

At Fedicoms, we work with brands to understand consumer interactions & thrive to make each mobile marketing campaign more successful than the other. We create 360 degree mobile marketing solution with respect to:

° Customer Engagements
° Customer/Partner/Trade Loyalty Programs
° Contests
° Survey & Data Sampling
° Digital Offerings

Via multiple mobile based platforms like SMS, Voice, WhatsApp, IVR, OBD, Mobile App & WAP.

Why Its important

Promo and Transactional SMS

While the peer-to-peer communication has shifted towards data driven, application enabled medium, for enterprise to consumer communication SMS remains the most preferred and powerful communication medium. Increase your customer engagement and business profit with promotional messages.
With a broad suite of messaging services; Campaign Manager, OTP, traffic analyzer, Custom API and 2-Way messaging, we help

AutoDialer with BI

An autodialer or automatic phone dialer is a special type of outbound dialer software which helps to dial out a set of contacts automatically. Depending on the call flow, you can play a greeting, ask for an IVR input & more. All the calls can be assigned to different agents depending on certain conditions.

OTP solution

User Authentication while making transaction is the most significant factor for any business. A one-time password (OTP) is an automatically generated numeric or alphanumeric string of characters that authenticates the user for a single transaction or session. This is used by many online platforms to validate customer transactions and identity.

Virtual Number and TFN

It a cloud-based mobile number for routing the incoming call to the most preferable agent based on the requirements. To enhance the market reach, brands use both national and international numbers for the incoming client calls.
Whatever be the service and size of your business- Small, Medium, or Large, nothing can bebetter in enhancing customer engagement than a cloud-based virtual business number with 24*7 Support . IT really helps in better customer engagement and satisfaction.

Missed Call Back Solution

A missed call solution aids businesses to call back their customers who gave missed calls on their business numbers. The call is processed via auto-dialer, connecting the target audience with either an automated IVR message, a voice bot or a live agent.

E-mail Solution

Email hosting is a service that runs email servers and provides email service for individuals and businesses. It allows users to send and receive emails .

Surveys and Data Sampling

Data sampling is a statistical analysis technique used to select, manipulate and analyze a representative subset of data points to identify patterns and trends in the larger data set being examined. It enables data scientists, predictive modelers and other data analysts to work with a small, manageable amount of data about a statistical population to build and run analytical models more quickly, while still producing accurate findings.

Whatsapp Solutions

Fedicoms advanced solution can easily interpret complex WhatsApp messages and help you to automate the conversation or direct the message to an agent. With the WhatsApp Business Platform, enterprises can create engaging customer experiences and steer a two-way conversation to their advantage in minutes. Businesses can use the platform to drive conversations, carry out transactions and send out notifications to their customers with ease. Add to that rich messaging features such as images, emojis, location and files and you have your customer’s attention. Connect with Fedicoms to take your business on WhatsApp.